Advice & Support Volunteer

Are you able to offer some of your time to volunteer in a client facing role, giving advice and information?

We are a very busy office with volunteers offering free information, help and advice, to inform people of their rights and responsibilities.

For our clients, many of whom are vulnerable, with long term-health term conditions, disabled or elderly, our help is life changing. Every day we tackle homelessness, reduce debt, maximise household income - putting food on the table, keep people in their homes, tackle fuel poverty and discrimination.

We help clients get the right help in the fastest time possible. We assess people's needs, either face-to-face, over the phone or by email and identify the most appropriate course of action.

At Citizens Advice Tadley we have different client facing roles, which all form part of our development pathway. All volunteers will progress through the structure starting with the reception role and moving towards the adviser role.  As a team member's skills and knowledge grow they will begin to progress through the roles, as far as they feel comfortable doing so.

Full training is provided.

Our office is in Franklin Avenue, Tadley, RG26 4ET. At the crossroads near Sainsburys Tadley take the turning for Franklin Ave, we are the first building on the right.

About Citizens Advice Tadley

We provide free, confidential and independent advice to help people overcome their problems. We are a voice for our clients on the issues that matter to them. We value diversity, champion equality and challenge discrimination. We're here for everyone.

What skills do I need?

Specific qualifications or experience are not required to train for the role. You need to:

• Be 18+ 
• Be good at listening 
• Be friendly and approachable
• Have a good manner when talking to people 
• Be able to work in a team 
• Be able to read and write English, and do basic maths 
• Have good basic computing skills 
• Be open minded and non-judgemental 
• Potential volunteers will have an assessment - a 2 hour group assessment with some basic literacy and numeracy exercises and group discussion

When is this role available?

	Morning	Afternoon	Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Details

We ask volunteers to commit to 2 sessions a week, approx. 8 hrs. A session is a morning or afternoon, either 9.45-1.00 or 12.45-4

Where does this role take place?